IngredienPro Privacy Policy
Effective date: 2 November 2026
We collect only the business contact details needed to connect food-industry companies, we never sell personal data, and you can ask us to delete yours at any time.
1. Who we are and what this covers
IngredienPro is a B2B discovery and connection platform owned and operated by IngredienPro India Private Limited, Coimbatore, India ("IngredienPro", "we", "us"). We are the data fiduciary (data controller) for the personal data described here.
This policy covers personal data we process through ingredienpro.com, our waitlist and sign-up forms, our business email outreach from the domains listed in our Anti-Spam Policy, and our dealings with customers, suppliers and partners.
We follow India's Digital Personal Data Protection Act, 2023. Where we process data of people in the European Economic Area or the United Kingdom, we also follow the GDPR and UK GDPR.
2. What we collect and where it comes from
| Category | Examples | Source |
|---|---|---|
| Business contact details | Name, job title, company, business email, business phone, country | You (forms, enquiries, trade events); licensed B2B data providers; public trade directories and company websites |
| Account and waitlist data | Login email, company profile, product categories of interest | You, when you sign up |
| Communication records | Emails, replies, opt-out requests, meeting notes | Our correspondence with you |
| Website usage data | IP address, browser, pages visited, referring site | Cookies and analytics tools on ingredienpro.com |
| Email engagement data | Delivery, bounce, open and click events | Our email-sending tools |
We do not collect sensitive personal data such as health, financial account, biometric or government ID information. Our services are for businesses and are not directed at children.
3. How we use it and on what basis
| Purpose | Legal basis |
|---|---|
| Run the platform, your account and the waitlist | Your consent, and steps you ask us to take |
| Reply to enquiries and arrange business introductions | Your consent or request |
| Send relevant B2B outreach to professional contacts | Legitimate business interest (GDPR); for India, your consent or a legitimate use permitted under the DPDP Act. You can opt out at any time |
| Keep a suppression list so opted-out contacts are never emailed again | Legal obligation and legitimate interest |
| Improve the website and measure campaign performance | Consent for non-essential cookies; legitimate interest for basic analytics |
| Meet tax, accounting and legal requirements | Legal obligation |
4. Who we share it with
We never sell or rent personal data. We share it only with:
- Service providers that process data on our instructions: web hosting, email sending, CRM, data enrichment, analytics and cloud storage. Each is bound by a contract to protect it.
- Business counterparts you ask us to introduce you to, and only the details needed for that introduction.
- Authorities, when the law requires it.
5. International transfers
Some service providers store data outside India, including in the United States and the European Union. We transfer data only to countries not restricted by the Government of India, and for EEA and UK data we use Standard Contractual Clauses or an equivalent safeguard.
6. How long we keep it
| Data | Kept for |
|---|---|
| Outreach contacts with no engagement | Up to 12 months, then deleted |
| Active customer, supplier and partner records | For the relationship, plus 3 years |
| Account and waitlist data | Until you close your account or ask us to delete it |
| Suppression list (email address only) | Indefinitely, so we never contact you again |
| Tax and accounting records | 8 years, as Indian law requires |
7. How we protect it
We use access controls, encrypted connections (HTTPS/TLS), two-factor authentication on business accounts, and least-privilege access for staff and providers. If a personal data breach occurs, we will notify the Data Protection Board of India and affected people as the law requires.
8. Cookies
We use essential cookies to run the website, and analytics cookies only with your consent. You can change your choice at any time through the cookie banner or your browser settings.
9. Your rights
You can ask us to:
- Tell you what personal data we hold about you and where it came from
- Correct or update it
- Delete it, and add you to our suppression list
- Withdraw consent or object to outreach at any time
- Nominate someone to exercise your rights if you cannot
Email privacy@ingredienpro.com. We reply within 30 days. EEA and UK residents may also complain to their local data protection authority.
10. Grievance Officer
Name: Mr.Hari
Email: privacy@ingredienpro.com
Address: as in Section 12
We acknowledge grievances within 48 hours and resolve them within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.
11. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed, and we will notify registered users of material changes by email.
12. Contact
IngredienPro India Private Limited
No 276/4, Office No 402, 4th Floor, Nadar Colony, Trichy Road, Coimbatore 641018, Tamil Nadu, India
GSTIN: 33AAICI4799K1ZY
Privacy requests: privacy@ingredienpro.com · Opt-out and abuse: report@ingredienpro.com